Delivery & FAQ

Delivery

WHEN WILL MY ORDER SHIP?

We will begin creating your order within 1-2 days of receiving it, and upon completion, your order will be shipped the following business day, usually within 5 business days of the initial order. We will be sure to reach out to you if any problems should arise.


WHAT ARE THE SHIPPING RATES?

Within Canada and the United States, all Baarden orders are shipped via Canada Post and shipping is FREE on all orders over $60. For all orders below $60, shipping is calculated based on our discounted shipping rate with Canada Post. Simply put, you pay what we pay. 

For all international orders, shipping is based on weight and again, you pay what we pay. 

Please be aware that shipping times and tracking options vary, based on your selected shipping method. If you have any shipping questions, please ensure you ask them prior to ordering, as things are out of our control once it arrives at the post office. 




FAQ

WHO MAKES YOUR PRODUCTS?

Our entire product line has been developed and is created personally by us!
Our products are handcrafted in small batches, just for you, once you order. 


WHERE ARE YOUR PRODUCTS MADE?

We are based in Toronto, Ontario, Canada and all of our products are made right here in our workshop.


HOW DO YOU TEST YOUR PRODUCTS?

Our products are only tested by ourselves, our family, and our friends. No animal beards were tested on.

I'D LOVE TO CARRY YOUR PRODUCT IN MY SHOP!

Please contact us to discuss any retail opportunities you may have in mind.


WHAT INGREDIENTS DO YOU USE?

Our product lineup proudly features all natural, organic oils and butters.
To learn more about specific ingredients, visit our Ingredients Glossary


WHAT ARE THE TINY DARK SPECKS IN MY BALM OR BUTTER?

Due to the fact that we are using 100% organic, natural shea butter, some of our balms and butters may contain some extremely small pieces of leftover shea nuts. These do not affect the quality, effectiveness, or shelf-life of your product, and in fact, they are a simple reminder of the organic, natural properties of our product. 


WHY DOES MY CHECKOUT TOTAL LOOK DIFFERENT?

You have the option to browse our website in either CAD, USD or GBP, but as we are a Canadian based company, all final totals (including shipping costs), will be displayed in CAD. All final charges will be based on your local currency exchange rate.  


WHAT IS YOUR RETURN POLICY?

If your product arrives damaged or there is a quality issue, please contact us and we will work with you to resolve this issue. If you are not satisfied with your product for another reason, please let us know, however returns based on personal taste will not be accepted at this time.



If you have any further questions, please contact us and we will reply as quickly as we can.